Question 1

How do I know how much to make each day?

Accepted Answer

The Planner adds up every order due on a day and shows the total quantity of each product still to make. Click any day in the calendar to see its make list above that day's orders.

Question 2

What is a jobsheet?

Accepted Answer

A printable sheet for each order listing the customer, delivery date, products and quantities, so whoever packs the order has everything on one page. Print one order or a whole day at once.

Question 3

Can I send delivery notes to my customers?

Accepted Answer

Yes. Every order has a delivery note without prices or internal notes. When you mark an order as dispatched, Dockets emails the delivery note to the customer automatically, once per order.

Question 4

Can I show product codes on printed sheets?

Accepted Answer

Yes. Turn on SKUs in Settings and your product codes appear next to product names on jobsheets and delivery notes.

Question 5

Can I find an order by its reference number?

Accepted Answer

Yes. Search the dispatch board by order reference, the same number printed on jobsheets and delivery notes.

Question 6

Can I export invoices into Xero or QuickBooks?

Accepted Answer

Yes. On the dispatch board, choose Export invoices to download a CSV laid out for Xero or QuickBooks Online, with customer details, line items, VAT and your own invoice number prefix.

Question 7

Can my customers place orders themselves?

Accepted Answer

Yes. Each customer gets a private ordering link. They pick products and a delivery date, no account or password needed, and the order lands in Dockets as pending. You get an email each time one arrives.

Question 8

Can I charge different customers different prices?

Accepted Answer

Yes. Set an agreed price for a single customer, or a group price for a tier of customers such as wholesale or retail. Dockets uses the customer price first, then the group price, then your list price.

Question 9

Can I set up weekly repeat orders?

Accepted Answer

Yes. Standing orders fill in automatically when you open the current or a future dispatch week, and they never duplicate if you open the week again.

Question 10

Can I see a customer's order history?

Accepted Answer

Yes. Each customer page shows every past order with dates, quantities and whether it was dispatched, plus notes and pricing for that customer.

Question 11

Can Dockets send order emails from my own email address?

Accepted Answer

Yes. Every plan includes sending order confirmations straight from your business. Connect Google or Microsoft in one click, and emails go from whatever address that account uses, including a custom domain.

Question 12

Can I send from my own domain, like orders@mybakery.co.uk?

Accepted Answer

Yes. If your domain's email is hosted on Google Workspace or Microsoft 365, your custom address is simply your Google or Microsoft account. Connect it in Settings, Email provider, and confirmations send from your branded address with no technical setup.

Question 13

Do I need to set up anything technical, like DNS records?

Accepted Answer

Not if your email is on Google Workspace or Microsoft 365, which is the recommended route and covers almost every small business. If your domain's email is hosted elsewhere, Dockets also supports Resend, which involves adding DNS records and pasting a key. Most businesses never need this.

Question 14

Can I just use a standard Gmail or Outlook address to start?

Accepted Answer

Yes. Start with any standard Google or Microsoft account and switch to a custom domain mailbox whenever you're ready, from Settings, Email provider.

Question 15

Will customers reply to my orders email?

Accepted Answer

Yes. Replies go to the reply address you set in your business settings, so they land in the inbox you check every day.

Question 16

Do I pay anything extra to send emails?

Accepted Answer

No. Email sending is included in every Dockets plan, whichever mailbox you connect.

Question 17

How is my data backed up?

Accepted Answer

Your workspace is backed up automatically every day on secure cloud infrastructure. Owners can also download a complete copy at any time from Settings, as spreadsheets (CSV in a ZIP) or a full JSON file.

Question 18

Can I delete my account and data?

Accepted Answer

Yes. The workspace owner can delete everything from Settings, Account. This cancels any active subscription and permanently erases your customers, products, orders, team and login straight away. Daily backups expire automatically, and Paddle keeps invoices as required by tax law.

Question 19

Is there a free trial?

Accepted Answer

Yes. Every new workspace gets a 14 day free trial with every feature included.

Question 20

How much does Dockets cost?

Accepted Answer

£39 per month or £390 per year, with every feature included. There is no long contract and you can cancel any time.

Question 21

Can my team use Dockets too?

Accepted Answer

Yes. Invite staff by email and choose what each person can view, edit or delete. Team members are included in your plan.

Question 22

How do I send feedback or ask for help?

Accepted Answer

Use the feedback button inside the app, or the contact form on our homepage. Every message is read by the team at Docket Labs.

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